Grievances

How to raise a complaint

If something on this site is wrong, unfair, or infringes your rights, this is the route to a person whose job it is to fix it.

Last updated 2 September 2026 · Effective 23 August 2026

Who to contact

Appointed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023:

  • Grievance Officer: Tanish Anam
  • Email: contact@wevouch.co.in
  • Address: 364/5, Shiv Kund, Nagina Bagh, Ajmer, Rajasthan 305001, India

How long we take

We acknowledge every complaint within 48 hours and aim to resolve it within 30 days. Requests about your personal data are answered within 30 days.

What to include

  • What you saw, and where. A link or a screenshot is ideal.
  • What you expected instead, and why.
  • An email address we can reply to.

For a wrong rate, the brand, the seller and the date are usually enough. Please do not send card numbers, statements or account numbers. We do not need them, and we will delete anything of that kind you send.

What we can and cannot resolve

We can correct anything we published: a wrong rate, a bad denomination, a brand named incorrectly, a stale offer still showing as live.

We cannot resolve a dispute about a purchase you made. We are not a party to it, we never held your money, and only the seller can issue a refund or reissue a voucher. Their support team is the right place for that, and we will point you to it.

If we do not resolve it

For complaints about personal data, you can escalate to the Data Protection Board of India if you are not satisfied with our response. Our Privacy Policy sets out your rights in full.